Educational Supplies For School & Early Childhood T 0800 707 088 F 0800 707 066

The Terms and Conditions of this website are subject to change. Please check this page often to ensure you agree to the latest version.

Delivery Times

Delivery will take approximately up to 5 working days.

Payment Details

Please ensure that you complete all payment details as part of the checkout process.

  1. Invoice – terms are 30 days strict from date of invoice.
  2. Credit card orders. We accept Visa and Mastercard.
  3. Accounts receivable enquiries: accounts@kesco.co.nz or Freecall 0800 707 088

Back Orders

Unfortunately, some products may be temporarily out of stock, in which case all back orders of $30.00 or more will automatically be recorded and shipped when available, freight free. Seasonal products will generally not be back ordered. Back orders will released on the 15th of each month. Back orders will only be held for a period of 4 months.

Prices

All prices quoted in this catalogue are GST exclusive and are current at the time of publication. However, they are subject to change without notice.

GST

Kesco Educational Ltd is registered for GST and will issue a tax invoice which clearly identifies the GST component. Schools, child care facilities, other educational institutions, and most registered businesses will receive a 100% refund of any GST paid when they lodge their GST returns.

Promotions

Unfortunately, promo codes may not be eligible on some items which have already been discounted. All promotions, unless stated otherwise, exclude Health Hygiene and Safety and the following brands: Sphero, Parrot, Da Vinci 3D Printers & Accessories, Angki Cozmo and OSMO. Kesco reserves the right to change or cancel promotions at any time.

Damages and Claims

Subject to legislative requirements which cannot be altered by contract and; at our discretion, customers are entitled to receive a replacement or refund or equivalent amount of credit, if they receive goods that are over or short supplied, not ordered, damaged or faulty. Notifi cation must be made to our Customer Service department on phone number 0800 707 088 within 7 days of receipt of goods. For any short supply claims that have a proof of delivery, you may need to supply a statuary declaration signed by a justice of peace.

Damages and Claims

Failure to advise the Customer Service department within 7 days may result in your request being declined.

Once approved, the customer service team will issue a Returns Authority Number and provide you with details of how to return the goods. Goods should not be returned without receiving a Return Authority Number from our Customer Service department, as this will delay or may invalidate any claim.

Approved returned goods must be received by Kesco complete and in the original packaging and condition in which they were delivered to you, for a credit to be issued.

If you change your mind about a product after delivery, we may at our discretion provide you with a refund or an equivalent amount in credit. In all instances we will charge a mandatory Return Freight and Handling Charge of 20% of the invoiced value. Furniture can not generally be returned for this reason. A return request must be made to our Customer Service department on telephone number 0800 707 088 within 7 days of receipt of goods.

Once a return request has been approved, the customer service team will issue you with a Return Authority Number and provide you with details of how to return the goods. Goods should not be returned without receiving a Return Authority Number from our Customer Service department, as this will invalidate any claim. All returned goods must be received complete and undamaged for the claim to be processed.

Product Warranty

Each item is intended for use only for the purpose described and not for any other purpose. Naturally, any item to be used by a child requires careful adult selection and use should be under proper adult supervision. Items must only be used by children of an appropriate age. Guidelines are given, but the fi nal decision must be made by the selecting adult taking into account the nature of the child concerned. Items purchased for commercial hire will carry a warranty for a maximum of 6 months only. A photographic image may be required to support your warranty claim. In the instance that the KESCO representative or customer service team deem the product to have been misused your warranty claim may not be honoured. Warranty Spare Part requests will take approximately three weeks. Some parts may need to be sourced from the manufacturer therefore lead times will be advised on application.

Design Changes

We reserve the right to vary the specifications or performance criteria of any item from time to time and to obtain items from different sources, at our absolute discretion. We may do that without prior notice provided we have reasonable grounds for believing that the alternative item offered is substantially similar to that previously offered or represents an improvement.

Copyright

This catalogue cannot be reproduced (in whole or in part) in any form without the express permission of Kesco Educational Ltd.

Disclaimer

We believe the information in the website is correct at the time of publishing, but no representation or warranty is given with regard to the accuracy of such information.